Samsung BD-H6500 Bedienungsanleitung PDF herunterladen (Seite 51)

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07 Appendix

Troubleshooting

Before requesting service, please try the following solutions.

PROBLEM SOLUTION

No operation can be performed with the

remote control.

•

Check the batteries in the remote control. They may need replacing.

•

Operate the remote control at a distance of no more than 20 feet

from the product.

•

Remove the batteries and hold down one or more buttons for

several minutes to drain the microprocessor inside the remote

control to reset it. Reinstall the batteries and try to operate the

remote control again.

The disc does not play.

•

Ensure that the disc is installed with the label side facing up.

•

Check the region number of the Blu-ray Disc/DVD.

The disc Menu does not appear.

•

Ensure that the disc has disc menus.

The prohibition message appears on the

screen.

•

This message appears when an invalid button is pressed.

•

The Blu-ray Disc/DVD's software doesn't support the feature (e.g., angles).

•

You've requested a title or chapter number or search time that is out

of range.

Play mode differs from the Setup Menu

selection.

•

Some of the functions selected in the Setup Menu may not work

properly if the disc is not encoded with the corresponding function.

The screen ratio cannot be changed.

•

The Screen Ratio is fixed on your Blu-ray Disc/DVD.

•

This is not a problem with the product.

No audio.

•

Make sure you have selected the correct Digital Output in the Audio

Options Menu.

The screen is blank.

•

If the HDMI output is set to a resolution your TV cannot support (for

example, 1080p), you may not see a picture on your TV.

•

Press the

button (on top panel) for more than 5 seconds with no

disc inside. The initialization message appears on the screen, and

the player turns off automatically. When you turn your product on

again, all the settings will be reset.

•

When the factory default settings are restored, all stored user BD

data will be deleted.

Forgot password.

•

Press the

button (on top panel) for more than 5 seconds with no

disc inside. The initialization message appears on the screen, and

the player turns off automatically. When you turn your product on

again, all the settings will be reset.

Don't use this unless absolutely necessary.

•

When the factory default settings are restored, all stored user BD

data will be deleted.

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