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Samsung Service NewsYour source for service informationMarch, 2014

For 2014, Samsung continues to accommodate your demanding schedule with two day HA Certification Training classes. These classes will begin April 1, 2

Date City CommentsApril 8-9, 2014 Bensenville, IL ME/ASC 2 day HA Certification Training (Session 1)April 8-9, 2014 Carson, CA ME/ASC 2 day HA Certific

2014 Samsung TV Certification Course is Now Available on PlusOneBy Chuck Russo, Assistant Manager, Training9 2014 Samsung TV Certification Course is No

Samsung will bring its newly introduced 105” U9500 Curved Ultra High Definition (UHD) TV and 85” U9B Bendable UHD TV to consumers in the second half of

Samsung Electronics America, Inc. announced the donation of 25 Samsung Slide-In Flex Duo Oven Electric Ranges to Cookies for Kids’ Cancer’s first-ever

12 Stopping REDOStopping REDO Stopping REDOStopping REDOStopping REDO: Cancel/Complete Reason Selection GuideBy Paul Kim, Manager, Product Support

13 Stopping REDOStopping REDO Stopping REDOStopping REDO: TV Software Upgrade Requirement By Paul Kim, Manager, Product Support Engineering1. Make

14 CE Tech TipsReceiver Connected to TVs with MBR Power Cycles When TV Is Turned OnBy Khaled Abuali, Manager, Product Support EngineeringCE Tech Tip

15 CE Tech Tips3. On the receiver, go to Menu > Settings, and then select HDMI Control > Control. Set the value to OFF. Note: The instruc

16 CE Tech TipsSmart TV Voice Control Intermittently or Randomly Activates by ItselfBy Paul Kim, Manager, Product Support EngineeringProblem:Wheneve

Samsung Service NewsYour source for service informationMarch, 2014Inside this issueMarch, 20141 User Interface Update Launched for GSPN3 Get Real Ti

17 CE Tech TipsVoice Control Intermittently or Randomly Activates by Itselfcontinued2013 Smart TVs: Go to Smart Features > Voice Recognition, and

18 CE Tech TipsCE GSPN UpdatesBy Jeff Brutman, Senior Staff, PublicationsWe encourage you to use our GSPN site to find the latest service bulletins to

19 CE Tech TipsCE GSPN UpdatescontinuedBulletin Number Subject Applicable ModelsASC20140225003SUBJECT: Alternative panel requires specific LVDS cable

Samsung Service NewsYour source for service informationMarch, 2014Inside this issueMarch, 201418 CE GSPN Updates

Attention Servicers! To provide a quicker, more efficient way of browsing and editing your service orders, Samsung has launched GSPN S/O Light on GSPN.

In the Service Order Detail Information section, each section is now a on separate tab. The old layout had each section as a separate bar that you cou

Get Real Time Visual Tech Support with the Visual Pack Solution AppBy Jorge Tavora, National Service Manager, Field ServiceIn our ongoing effort to sup

We advise all techs to download the App to their “Smart-phones” before calling Tech Support to expedite the call. Enter this URL into your phone’s br

2014 Samsung TV Certification TrainingBy Rick Heal, Senior Manager, CE Product SupportFor 2014, Samsung continues to accommodate your demanding schedul

Date City CommentsMarch 24, 2014 Largo, FL FE/ASC 1 day TV Certification Training (Session 1)March 24, 2014 Dallas, TX FE/ASC 1 day TV Certification Tra