SCM
• Pure-IP Platform
• Easy-to-manage solution
• Simple licensing process
• Scalability
• Single server simplicity
• Single database
• Built-in applications
• Open architecture
• Redundancy/Survivability
• Mobility Solutions
• Ef cient, compact design
• Single Source Manufacturer with
more than 20 years in the industry.
Is the SCM a new product?
Yes. The SCM made its successful introduction at Samsung Telecommunications America’s Head Of ce and its 9 remote
locations in 2012; and the platform itself has been deployed by over 50,000 enterprise customers worldwide.
Why SCM?
The SCM is an easy-to-use and reliable system that helps businesses transform the way they communicate. The combina-
tion of the SCM, Samsung IP Phones, Gateways, Switches, and its SAFE mobile devices provides the most complete, opti-
mized, secure and seamless communications solution for enterprises. With Samsung’s complete communications product
line, your business will enjoy the most innovative solutions that bring maximum value, performance and
award-winning design.
INNOVATION | RELIABILITY | SIMPLICITY
Samsung’s Awards, Rankings and Accolades:
• Recognized for Sustainability Leadership at 2013 International CES.
• Ranked #9 - Best Global Brands 2012 by Interbrand.
• No. 1 Global Market Share: Smartphone, TV, Printer, Monitor 2012
• Ranked #25 Best Global Green Brands 2012 by Interbrand.
• Ranked #5 – Best Laptop Brands: 2012 by LAPTOP Magazine.
What Applications are included with the SCM?
The SCM comes equipped with built-in applications that enable you to drive ef ciency and productivity without having to pay
for extra software. The SCM also supports over 300 SIP protocol features and CSTA Link, making third party app integration
easier.
EMBEDDED APPLICATIONS
Automatic Call Distribution (ACD LITE): useful when there
are more calls than people available to answer them.
• Queuing and Routing Control
• Maximum Queuing Count
• Agent Status and Real-Time Monitoring
Conference:
• Prede ned and Progressive Conference
• Meet-Me Conference and Conference Control
• Add-On Conference
Voice Mail/Auto Attendant (VM/AA): provides voice mail,
automated attendant, access manager, e-mail server
interface and Outlook integration.
EXTERNAL APPLICATIONS
Samsung Communicator
A uni ed communications client software that empowers
users to communicate via Voice and Video as well as share
information to/from anywhere in the world as authorized by
the organization.
Third Party Applications
The SCM can interface with external SIP Conference
Server, SIP VMS, SIP UMS, SIP IVR (AA Server), and
Legacy (PTSTN) VMS.
1.800.876.4782 samsung.com/bcs
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